Careers

The permanent, seasonal customer care specialist (CCS) is responsible for fielding phone inquiries, checking insurance eligibility, and processing orders from customers and referral sources, ensuring the highest level of client satisfaction. The CCS primary focus will be on Acelleron’s pediatric nebulizer and blood pressure monitor product lines as well as related accessories. Each order placement should be conducted in a timely manner, and all clients should feel as though they were made a priority.

POSITION REQUIREMENTS:

• Must have seasonal availability (September-May)
• Must be available during school hours
• High school diploma or equivalent
• Experience in a related field a plus
• Spanish speaking a plus
• Excellent verbal and written communication skills
• Strong telephone etiquette and a professional demeanor
• Highly detail oriented
• Flexibility to learn, grow, and prioritize in a fast-paced, customer-focused environment

RESPONSIBILITIES:

• Professionally expedites all incoming inquires and orders in a timely, professional manner.
• Reviews and processes all orders in accordance with standard operating procedures.
• Maintains an excellent rapport with referral sources.
• Demonstrates a strong understanding of the products, including methods for troubleshooting for clients.
• Ensures all sales order documentation is complete and accurate.
• Goes above and beyond to ensure the highest quality of service.
• Consistently demonstrates the desire and capability to streamline processes and improve the overall customer experience.
• Performs all other job functions as requested by management.

The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

If this sounds like you:
If you think you are a good match, driven and eager to learn, then apply! We’ll get in touch to let you know what the next steps are.
Base salary plus potential for quarterly and annual bonus.

Salary range is $17 – $20 per hour, based on experience.

*Full remote position with a week maximum of in-office training. Travel to company headquarters will be required from time to time for company town halls, functions, etc.

Customer Care Specialist (Remote)

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound phone calls and orders – it’s about creating a journey for our customers and helping them get the right product for their needs.

Acelleron (owned by Preferred Home Health Care) has consistently been voted as one of Fortune’s Best Place to Work in the Health Care Industry. If you’re passionate about helping people and want to be affiliated with one of the best Home Medical Equipment companies around, then you need look no further!

You are on the front-line working as part of our Customer Support Team. You will make your mark in our most critical department that provides superior service and support to our customers.

What’s in it for you?
This is an exciting position for candidates seeking a challenging, customer-focused opportunity. Previous customer service experience is preferred but we will make sure that you are ready to provide exceptional customer service through proper training. You will also receive an introduction to our products and services, and insights into the HME industry.
Experienced representatives have the opportunity to be involved in mentoring, quality control, idea generation and leading a team.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Manage daily call reports
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Occasionally work a half day on the weekend
• Be a team player and work in a team environment

You need to have:

• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem solving skills
• Spanish speaking a plus
• Knowledge of breast pumps and/or breastfeeding a plus

If this sounds like you:
If you think you are a good match, driven and eager to learn, then apply! We’ll get in touch to let you know what the next steps are.
Base salary plus potential for quarterly and annual bonus. Benefits include medical and dental.

Salary range is $36,000-40,000/yr based on experience.

*Full remote position with a week maximum of in-office training. Travel to company headquarters will be required from time to time for company town halls, functions, etc.