Careers

Content Marketing Specialist

Location: Remote (must reside in New England due to periodic or occasional travel to Acelleron HQ in North Andover, MA.)
Type: Full-time
Compensation: $55,000

Join Acelleron: For 7 years straight, Acelleron, a Preferred Home Health Care company, has made Fortune’s “Great Places to Work in Health Care.” Acelleron is not only a leading provider of breast pumps through insurance, but also a nurturing ground for professionals dedicated to making a positive impact during the precious journey of motherhood. Our success is built on a culture of care, support, and relentless commitment to families—we invite you to be a pivotal part of this experience.

Role Overview: We are looking for a dynamic and well-versed Content Marketing Specialist to manage our content creation across a range of digital and traditional media. As a pivotal member of our marketing team, you will drive our content strategy, crafting engaging content that resonates with our audience and amplifies our brand’s voice. Your role is a blend of creativity and strategy, requiring a keen understanding of evolving social media landscapes.

What you’ll do:

• Develop, curate, and design engaging content for our social media channels tailored to each platform’s audience, including graphics, videos, stories, polls, and more
• Help plan and execute social media ad campaigns, aiming to drive audience engagement, website traffic, and conversions
• Track social media performance by analyzing key performance indicators (KPIs) and provide monthly reports with actionable recommendations for continuous improvement
• Monitor social media channels for comments, messages, and mentions, ensuring timely and appropriate responses
• Collaborate with influencers and brand ambassadors to expand our reach
• Research, write, and edit compelling and informative SEO-friendly blog content that aligns with our brand, audience, and business goals
• Strategize and implement tactics to promote blog content across various channels, maximizing exposure and reach
• Seek opportunities for guest blogging and collaborations to enhance our content’s impact and credibility
• Perform content audits to ensure material remains relevant and up-to-date
• Create and refine email marketing campaigns, print materials, and other related collateral
• Provide administrative support as needed

Who you are:

• Has a bachelor’s degree in marketing, communications, or a related field
• 3-5 years of experience in content marketing and social media management
• Proficient in social media platforms (Meta, TikTok, Pinterest, Twitter/X, LinkedIn) and their management tools (e.g., Hootsuite, Buffer)
• Skilled in creating diverse content formats (text, image, video)
• Analytical thinker, adept at interpreting data to guide content strategies
• Self-starter with the ability to work independently and initiate projects
• Familiar with key marketing tools and software (e.g., Microsoft Office, WordPress, HubSpot, Google Analytics, MailChimp, Klaviyo, Asana, Canva)
• Understanding of SEO practices and website analytics
• Bonus: Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop)
• Knowledge of breast pumps and/or breastfeeding a plus

How to apply:

If you meet the qualifications above and are passionate about content creation, please apply below and include a cover letter with your resume. Please also share samples of your work (portfolio or links to published articles or social media content) along with your application.

Are you passionate about breastfeeding and looking to work from home? Do you want to be affiliated with one of the best health and wellness companies around? For 7 straight years, Acelleron, a Preferred Home Health Care company, has been voted as one of Fortune’s Best Place to Work in the Health Care Industry.

If so, this position may be for you!

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound/outbound phone calls and processing orders – it’s about creating a journey for our expecting families and helping them find the right product(s) for their needs.

You will be on the front-line, working as part of our Customer Care Team. You will make your mark in our most critical department that provides superior service and support to our customers.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Professionally expedite and process orders
• Manage inbound online chat inquiries
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Be a team player and work in a team environment

Requirements:

• Must be able to adhere to an 8:30 – 5 PM EST schedule
• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem-solving skills
• Bilingual a plus
• Knowledge of breast pumps and/or breastfeeding a plus
• Comfortable with Microsoft Outlook and other MS Office applications

If this sounds like you:

If you think you are a good match, driven, and eager to learn, then apply! If we feel you’re a good fit, we will get in touch to let you know what the next steps are.

The starting salary is $40,000 with the potential to earn up to $47,500 through performance-based monthly bonuses. Starting offers will be made based on experience. Additional income can be earned via overtime. Benefits also include medical, dental, and vision.

Are you passionate about breastfeeding? Do you want to be affiliated with one of the best health and wellness companies around? For 7 straight years, Acelleron, a Preferred Home Health Care company, has been voted as one of Fortune’s Best Place to Work in the Health Care Industry.

If so, this position may be for you!

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound/outbound phone calls and processing orders – it’s about creating a journey for our expecting families and helping them find the right product(s) for their needs.

You will be on the front-line, working as part of our Customer Care Team. You will make your mark in our most critical department that provides superior service and support to our customers.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Professionally expedite and process orders
• Manage inbound online chat inquiries
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Be a team player and work in a team environment

Requirements:

• Must be able to adhere to an 8:30 – 5 PM EST schedule
• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem-solving skills
• Bilingual a plus
• Knowledge of breast pumps and/or breastfeeding a plus
• Comfortable with Microsoft Outlook and other MS Office applications

If this sounds like you:

If you think you are a good match, driven, and eager to learn, then apply! If we feel you’re a good fit, we will get in touch to let you know what the next steps are.

The starting salary is $40,000 with the potential to earn up to $47,500 through performance-based monthly bonuses. Starting offers will be made based on experience. Additional income can be earned via overtime. Benefits also include medical, dental, and vision.

Are you passionate about breastfeeding and looking to work from home? Do you want to be affiliated with one of the best health and wellness companies around? For 7 straight years, Acelleron, a Preferred Home Health Care company, has been voted as one of Fortune’s Best Place to Work in the Health Care Industry.

If so, this position may be for you!

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound/outbound phone calls and processing orders – it’s about creating a journey for our expecting families and helping them find the right product(s) for their needs.

You will be on the front-line, working as part of our Customer Care Team. You will make your mark in our most critical department that provides superior service and support to our customers.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Professionally expedite and process orders
• Manage inbound online chat inquiries
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Be a team player and work in a team environment

Requirements:

• Must be able to adhere to an 8:30 – 5 PM EST schedule
• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem-solving skills
• Fluent in Spanish
• Knowledge of breast pumps and/or breastfeeding a plus
• Comfortable with Microsoft Outlook and other MS Office applications

If this sounds like you:
If you think you are a good match, driven, and eager to learn, then apply! If we feel you’re a good fit, we will get in touch to let you know what the next steps are.

The starting salary is $40,000 with the potential to earn up to $47,500 through performance-based monthly bonuses. Starting offers will be made based on experience. Additional income can be earned via overtime. Benefits also include medical, dental, and vision.

Are you passionate about breastfeeding? Do you want to be affiliated with one of the best health and wellness companies around? For 7 straight years, Acelleron, a Preferred Home Health Care company, has been voted as one of Fortune’s Best Place to Work in the Health Care Industry.

If so, this position may be for you!

First impressions can make or break a customer’s perception of an organization. This is why our Customer Care Specialist role is about more than just managing inbound/outbound phone calls and processing orders – it’s about creating a journey for our expecting families and helping them find the right product(s) for their needs.

You will be on the front-line, working as part of our Customer Care Team. You will make your mark in our most critical department that provides superior service and support to our customers.

We will trust you to:

• Provide outstanding customer service to our customers and manage 50-100 inbound/outbound phone calls daily
• Professionally expedite and process orders
• Manage inbound online chat inquiries
• Transfer customer calls to appropriate business areas
• Identify, research, and resolve customer issues using company software
• Be a team player and work in a team environment

Requirements:

• Must be able to adhere to an 8:30 – 5 PM EST schedule
• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, customer-focused, environment
• Strong telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills
• Multi-tasking and problem-solving skills
• Fluent in Spanish
• Knowledge of breast pumps and/or breastfeeding a plus
• Comfortable with Microsoft Outlook and other MS Office applications

If this sounds like you:
If you think you are a good match, driven, and eager to learn, then apply! If we feel you’re a good fit, we will get in touch to let you know what the next steps are.

The starting salary is $40,000 with the potential to earn up to $47,500 through performance-based monthly bonuses. Starting offers will be made based on experience. Additional income can be earned via overtime. Benefits also include medical, dental, and vision.