Breast Pumps and Accessories
Breast Pumps and most pumping accessories are considered to be personal hygiene products, and therefore, cannot be returned or exchanged if the seal on the box has been broken. If your product is not performing as expected, please call the manufacturer’s customer service department for assistance (see Section 13 below for contact information). Manufacturer’s warranties will apply, so please register your purchase (if and as permitted), and save your receipts and any other materials you received.
Nebulizers are considered personal hygiene products, and therefore, cannot be returned or exchanged if the seal on the box has been broken. If your Nebulizer is not performing as expected, please call 1-877-932-6327 or e-mail [email protected] and speak or write to a member of Acelleron’s customer care team for assistance.
Credit Card Returns
If you purchased a returnable item using a credit card, and are not 100% satisfied with it, you can return your item(s) for a full refund within 45 days of purchase. Returns must be unworn, in the state you received them and in the original packaging. Damaged merchandise may not qualify for a refund. To complete your return, please call 1-877-932-6327 or e-mail [email protected] and speak or write to a member of Acelleron’s customer care team for assistance and other requirements for product returns.
Any refund under $5.00 will be processed as a store credit that can be used towards a future purchase.
The following are not returnable:
To return your product, please call 1-877-932-6327 or e-mail [email protected] and one of our Customer Care Specialists will guide you through the return process. You should mail your product(s) to: 21 High Street, Suite 303, North Andover, Massachusetts 01845. You must include in the package your patient identification number and address, a receipt or proof of purchase, as well as any other information you are told will be required by the Customer Care Specialist.
You will be responsible for paying for your own shipping costs when returning your item unless the item was damaged before or during delivery to you, or if we processed your order incorrectly.