Credit Card Returns
If you are not 100% satisfied with your purchase from Acelleron Medical Products, you can return your item(s) for a full refund within 60 days of purchase. Returns must be unworn, in the state you received them and in the original packaging (please note that the Milk Snob Cover and Simple Wishes Hands Free Bra cannot be refunded if worn/used). Damaged merchandise may not qualify for a refund. To complete your return, we require a receipt or proof of purchase.
**Any refund under $5.00 will be processed as a credit that can be used towards a future purchase.**
Breast Pump Returns
Breast Pumps are considered a personal hygiene product, and therefore, cannot be returned or exchanged if the seal on the box has been broken. If your product is not performing as expected, we encourage you to call the breast pump manufacturer’s customer service department for assistance.
Other Medical Product Returns:
Due to current COVID regulations, Motif Compression Socks, Blood Pressure Monitors, and Maternity Belts cannot be returned if original box/packaging is opened, and/or product has been used/worn. If a return is required for one of these items, please contact customer care at 877-932-6327 and speak with one of our representatives for further information. If your product is not performing as expected, we encourage you to call the manufacturer’s customer service department for assistance.
To return your product, please call 877-932-6327 and one of our Customer Care Specialists will guide you through the return process. You should mail your product(s) to: 16 High Street, Suite 201, North Andover, Massachusetts 01845 and include the Return Request Form that you will be provided by one of our Customer Care Specialists.
You will be responsible for paying for your own shipping costs when returning your item unless the item was damaged or we processed your order incorrectly.