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Return & Exchange Policies

Breast Pumps and Accessories

Breast pumps and most accessories are personal hygiene products and cannot be returned.

You may exchange your pump if:

  • The seal (usually a sticker on the box) is unbroken, and
  • It has been less than 45 days since your purchase.

Shipping and Restocking Fee for Exchanges:

  • A $25 fee is required for all exchanges. This fee includes:
    • A return shipping label or scheduled UPS pickup, and
    • Restocking costs.
  • This fee must be paid before the exchange is processed.

If the Seal is Broken:

  • Exchanges cannot be completed if the seal is broken.
  • If we receive a pump with a broken seal:
    • The exchange will not be processed.
    • You will be charged an additional $25 fee and the pump will be shipped back to you.

For Product Issues:

  • If your pump is not working properly, please contact the manufacturer’s customer service.
  • Manufacturer warranties may apply, so please:
    • Register your purchase (if required)
    • Keep your receipt and any other paperwork provided.

Breast Pump Manufacturer Phone Numbers and Websites
Cimilre – 888-394-2422
Elvie – 929-239-3212
Lansinoh – 800-292-4794
Medela – 800-435-8316
SpeCtra – 855-446-6622
Willow – 888-945-5693
Zomee – 888-662-7159

Nebulizers

  • Nebulizers are personal hygiene products, so they cannot be returned or exchanged.

If Your Nebulizer Isn’t Working:

  • Contact Acelleron’s Customer Care Team for assistance:

Nebulizer Manufacturer Contact Information
Contact Acelleron directly at 1-877-932-6327 or e-mail [email protected]

Blood Pressure Monitors

  • Blood pressure monitors are personal hygiene products, so they cannot be returned or exchanged.
  • If your blood pressure monitor is not working properly, please contact the manufacturer’s customer service below.:

Blood Pressure Monitor Manufacturer Phone Number and Website
Advocate – 888-469-3579

Other Products

  • If you purchased a returnable item with a credit card, you can return it for a full refund within 45 days of purchase.
  • Items must be:
    • Unworn,
    • In the state you received them, and
    • In the original packaging.
  • Damaged items may not qualify for a refund.
  • Refunds under $5.00 will be issued as store credit for future purchases.

How to Start a Return:

  • You are responsible for return shipping costs unless:
    • The item was damaged during delivery, or
    • We processed your order incorrectly.
  • To return your product:
    • Call 1-877-932-6327, or email [email protected].
    • A Customer Care Specialist will guide you through the return process.
  • Include the following in your return package:
    • Your patient identification number and address.
    • A receipt or proof of purchase.
    • Any additional information requested by the Customer Care Specialist.

Virtual Consults

  • All fees must be paid in full before your appointment.
  • No refund for no-shows
  • No refund for cancellations within 48 hours of scheduled consult time
  • You can reschedule for free (up to 1 time), if needed.
  • Reach out to [email protected] with any questions