Mom and Baby Customer Care Team Staffed by Certified Lactation Counselors

Category: News
December 11, 2017

Ordering a breast pump through Acelleron Medical Products (AMP) takes three simple steps: place your order, we verify your insurance, you receive your pump. Now, the Mom and Baby Customer Care Specialist (CCS) Team has made this experience even more supportive and individualized.

The majority of the team at Acelleron has obtained the status of Certified Lactation Counselor (CLC) through Healthy Children’s Center for Breastfeeding, which states that “CLC certification holders have demonstrated competence in the lactation skills, knowledge and attitudes that are essential to helping women in the United States and have agreed to comply with The Academy of Lactation Policy and Practice code of ethics.”

The CCS team has always had an extensive understanding of the different breast pump options that Acelleron carries. They are now able to combine their thorough understanding of the product line with increased knowledge into lactation. This benefits every mother who calls with questions like:

-What is the best pump for me?
-Why are there so many options?
-How do I use my pump?

Courtney Norberg, processing manager at Acelleron says, “Becoming a CLC has helped me understand new mothers overall. [It] has allowed me to relate to and understand our moms on a more personal level — whether regarding personal issues with feeding or frustration with insurance in the midst of having a newborn.”

Currently, 80 percent of the CCS team has obtained their CLC certification. The entire team is expected to be certified by the end of 2018. This includes any new staff members hired in the next six months.

“Our employees were very excited when we released this news and offered this program,” stated Jason Canzano, managing director. “They felt more supported and better equipped to help our expecting moms with ordering their breast pump, as well as handling any basic breastfeeding questions. Our organization takes pride in its culture, values and customers. We believe employee development is a key component to delivering on all three of those aspects.”