Nikki Bouchard is currently a senior manager with Acelleron. She manages multiple areas including payer relations, human resources, compliance, and contracting. Nikki began her journey at Acelleron as a customer care specialist in 2016 with over eight years of customer service experience and became the manager of the mom and baby division in 2017. She has since moved into the senior manager role where she will continue to help Acelleron grow by adding new contracts and maintaining Acelleron’s accreditation.
Nikki has been a Certified Lactation Counselor since March 2017 through the Academy of Lactation Policy and Practice. She has utilized this certification to assist countless customers, new moms, and referral sources.
Nikki graduated from Johnson & Wales University with an associate degree in 2003. She is married and a proud stepmom to her stepdaughter, Jenna, and fur momma to her pit-mix, Mila.
Nikki’s degree from Johnson & Wales University is in Baking and Pastry Arts, and she still loves baking and decorating cakes and pastries for family and friends!