Return Policies
Returns Policies
Breast Pumps and Accessories
Breast Pumps and most pumping accessories are considered to be personal hygiene products, and therefore, cannot be returned or exchanged if the seal on the box has been broken. If your product is not performing as expected, please call the manufacturer’s customer service department for assistance (see contact information below). Manufacturer’s warranties will apply, so please register your purchase (if and as permitted), and save your receipts and any other materials you received.
Nebulizers
Nebulizers are considered personal hygiene products, and therefore, cannot be returned or exchanged. If your Nebulizer is not performing as expected, please call 1-877-932-6327 or e-mail [email protected] and speak or write to a member of Acelleron’s customer care team for assistance.
Virtual Consults
- Any required fees must be paid in full before scheduled consult time
- No refund for no-shows
- No refund for cancellations within 48 hours of scheduled consult time
- No fee for rescheduling
- Reach out to [email protected] with any questions
Credit Card Returns
If you purchased a returnable item using a credit card, and are not 100% satisfied with it, you can return your item(s) for a full refund within 45 days of purchase. Returns must be unworn, in the state you received them and in the original packaging. Damaged merchandise may not qualify for a refund. To complete your return, please call 1-877-932-6327 or e-mail [email protected] and speak or write to a member of Acelleron’s customer care team for assistance and other requirements for product returns.
Any refund under $5.00 will be processed as a store credit that can be used towards a future purchase.
Exclusions
The following are not returnable:
- Breast pumps and most pumping accessories if the seal on the box has been broken
- Any item that has been worn or is otherwise not in the state in which you received it
- Items marked as “final sale” or 50% or more off the original listed price
Return Shipping
To return your product, please call 1-877-932-6327 or e-mail [email protected] and one of our Customer Care Specialists will guide you through the return process. You should mail your product(s) to: 21 High Street, Suite 303, North Andover, Massachusetts 01845. You must include in the package your patient identification number and address, a receipt or proof of purchase, as well as any other information you are told will be required by the Customer Care Specialist.
You will be responsible for paying for your own shipping costs when returning your item unless the item was damaged before or during delivery to you, or if we processed your order incorrectly.
Manufacturer’s Phone Numbers and Websites
Breast Pump Manufacturers
Cimilre – 888-394-2422
Elvie – 929-239-3212
Lansinoh – 800-292-4794
Medela – 800-435-8316
SpeCtra – 855-446-6622
Willow – 888-945-5693
Zomee – 888-662-7159
Blood Pressure Monitor Manufacturer
Advocate – 888-469-3579
Nebulizer Manufacturer
Contact Acelleron directly at 1-877-932-6327 or e-mail [email protected]